Frequently asked questions

Do I need to register for an account to book?
Yes, you are required to register for an account for book our courts. With an account, you can manage your bookings easily.
How do I book a futsal court?

Simply register or log-in to your account, select your preferred date, time and court. Complete payment and your court is booked!

I do not have a credit card. Can I still make a booking?

Other than credit card payment, we accept PayNow too. Select “PayNow” when making your payment online.

Can I amend my booking after it has been confirmed?

Yes, you can amend your booking through your account. We allow only one (1) amendment per booking. Any amendment made more than three (3) days prior to booking date will be free of charge. Any amendment made less than three (3) days prior to booking date will be deemed as cancelled / no show.

Can I cancel my booking? / What happens if I do not turn up?

We advise you to amend your booking in advance. There is strictly no refund for any cancellation or no-show cases.

How do I book a discounted game?

We offer special discounts for Full-time (NSF), PAssion Card holders and Students. You may book on our website and select your discounts at the “Rate Code” section. Discount games only apply to Off-peak periods (weekdays, 9 am – 7 pm), excluding Public Holidays.

“Student” applies to any students below the age of 21 and holding a valid student ID card. All players must be students, and are required to produce at least 5x Student ID Cards during check-in before the game. Students above the age of 21 are only eligible for NSF/PAssion Rates. 

NSF must show their 11B (or any NSF identification) and PAssion Card members must show their PAssion Card for verification during check-in before the game. At least 1 player must be the NSF/PAssion Card holder. 

Please note that if you fail to produce the required documents during check-in, we reserve the right to cancel your booking and no refund will be given.

Are there any discounts for regular players?

Yes! We offer regular players Bulk Points Package purchase with savings of up to $490 worth of game hours! In addition, check our socials where you might find limited-time deals and promo codes!

There is something wrong with my account!

Please contact our Customer Service team at 6286 0256 or chat with us here.

Can I book the court for events, parties or other sports besides futsal?

No, online bookings are strictly for futsal kickabout friendly play only. For any events, parties or other sports activities, please contact our Events and Sales Team here for assistance.

How many people are allowed to play?
Our courts are designed for 5v5 gameplay; a maximum of 10 people is allowed in the court at any one time. A maximum of 10 spectators or substitutes are allowed to wait outside the court.
Are your courts indoor or outdoor?

Yes, we are outdoor but fully sheltered.

I do not have a ball. Can I borrow one?

Yes, we have a collection of Size 3, 4 and 5 balls. Visit our Booking Office and request for a ball. A deposit of S$10 is required when you collect the ball. Your deposit will be refunded to you after your ball is returned.

Do you sell any beverages?

We have vending machines on-site that sells a variety of beverages. In addition, our Booking Office sells Ice-Cold Mineral Water for just S$1 each.

Can I bring my own food and drinks?

Food consumption is not allowed at court areas. Consumption of any alcoholic beverages is not allowed in our premises.

Is smoking allowed inside or outside the courts?

No. Smoking is strictly prohibited in our premises, no matter inside or outside the court. If a player or visitor is caught smoking, all players and visitors registered with the individual court will be asked to vacate the venue. Your game will be stopped and no refunds will be provided. Let’s keep our premises smoke-free. Thank you for your cooperation.

Do you have shower facilities?

Yes, we have shower facilities which you may use. Do note that our shower facilities may be closed temporarily for maintenance purposes.

Is there a carpark within your venue?

We do not have a private carpark. The nearest carpark is located beside our venue. You can park your vehicle at Blk 220 Hougang Street 21 Singapore 530220 Multi-story Carpark or at HDB/URA parking lots within the vicinity.

Can I organise other sports activities on the court besides futsal?

Yes, however each request is subject to review and approval by our management. Please contact our Sales Team here for assistance.

Can I organise events or private functions at Kovan Sports Centre?

We welcome all enquiries to hold private events, big or small at our centre. We host birthday parties, corporate family day, product launches, sporting festivals and more. We have a dedicated team of experts to provide assistance to all your needs. Please contact our Events and Sales Team here.