Terms & Conditions

GENERAL BOOKING TERMS AND CONDITIONS

Online Bookings are strictly for leisure, casual Futsal Kickabout or Water Soccer. You are not allowed to book online for Events, Parties, Corporate Events, Teambuilding, Training, Coaching, Tournaments or other Sports Activities except Futsal.
Each sheltered futsal court is designed for 5-a-side Futsal only. We allow a maximum of 10 players in court, and a maximum of 10 visitors or substitutes only.
We reserve the right to stop and cancel your booking(s) for non-compliance to the General Booking Terms & Conditions and the Terms & Conditions governing the booking(s) of Futsal Courts and Water Soccer Pool without any refund.
We reserve the right to cancel or amend Your booking at Our discretion.

Amendments and Cancellation

You are entitled to amend Your online booking once (1) and must be done Yourself online via our website. Amendment must be done at least seventy-two (72) hours prior to the Time Slot(s) originally booked.
Should You require assistance to amend Your booking, please contact Us and We will charge an Administrative Fee of twenty (20) Singapore Dollars per transaction.
Strictly NO CANCELLATION allowed.

Before & During Your Game

You are required to check-in at the Booking Office Counter at least 5 minutes before your booked Time Slot(s) to verify your Booking. You must produce the Email Confirmation for verification.
If You are late by more than 30 minutes, We will deem Your booking as “no-show” and may resell Your booked Time Slot(s) to other visitors. For the avoidance of doubt, no refund will be provided.
If You booked a discounted Time Slot(s), you are required to show proof of documents (Eg. 11B, Student Pass, PAssion Card, etc.). We reserve the right to forfeit your booking if You are unable to produce the required documents. For the avoidance of doubt, no refund will be provided.
No Eating or Drinking is allowed within the Courts.
No Smoking is allowed with our Premises.
You will not hold Us liable for any personal injury or death arising from Your usage of Our facilities or participation in the Activity or for any loss of or damage to Your property arising from Your participation in any Activities within the premises.
You shall be liable for any damage to Us or any part thereof or to any fitting, equipment or other property therein. You shall pay for any damage (including any accidental damage) to Us caused by any act or neglect by You or any person(s) authorised by You to be on the premise.

KOVAN SPORTS CENTRE TERMS AND CONDITIONS

These Terms and Conditions shall form the entire agreement between You and Us for the use of Facilities. By agreeing to these Terms and Conditions, We grant You a license to use Our Facilities in accordance with the Booking Confirmation. For the avoidance of doubt Your agreement for the Hire of Facilities is with Kovan Sports Centre. For clarity, the following definitions apply in relation to Your use of the Facilities and may be referred to throughout these Terms and Conditions interchangeably.

“Booking Confirmation” means the E-Invoice Booking Confirmation automatically generated and sent to your email or the signed Quotation that outlines the relevant Facilities to be hired for the Event.

“Charge” the charges/fees payable by You for the Hire of the Facilities or Equipment plus GST (if applicable).

“Event”, “Ad-hoc Booking” refers to a one-off event, a series of events or as agreed between Us and You under a signed and paid Quotation, and such to be held at the Facilities.

“Equipment” means the items provided to You, as stated on the Booking Confirmation.

“Facilities” or “Facility” refers to Our
(i) all-weather Futsal Courts;
(ii) all-weather Gallery / Spectator Holding Area / Event area;
(iii) outdoor Water Soccer Pool; and
(iv) any other facilities within or around Our premises as amended from time to time and as specifically mentioned in the Booking Confirmation.

“Hire” means a license granted by Us to You for Our Facilities in accordance with and for a period outlined in the Booking Confirmation.

“Us”, “We”, “Our” means Kovan Sports Centre Pte. Ltd. (Company Registration no 201022051G) with its office situated at No. 60 Hougang Street 21, Singapore 538738.

“You”, “Your”, “User”, “Patron” means an individual or an organisation (whether incorporated or unincorporated) booking the Venue for Hire or use.

 

1. FACILITY BOOKINGS

1.1 You are required to provide identification information (Name, Mobile Number, Email Address), when making a booking online or offline.
1.2 You may book a Time Slot(s) up to fourteen (14) calendar days in advance and up to twenty-eight (28) calendar days in advance for Bulk Point Members, subject to availability of the desired Time Slot(s) at the relevant Facility. Bookings can be made daily.
1.3 You are entitled to book a Facility for up to four (4) Time Slots on the same day, consecutively or otherwise, for a single Activity.
1.4 The usage of multiple identities to circumvent this restriction and to book a Facility for more than the maximum of four (4) Time Slots in the same day for a single Activity is strictly prohibited and if You are found doing so, will be liable to having Your booking(s) voided without refund from Us.
1.5 No Smoking is allowed with our Premises.
1.6 Facilities may be booked for an Event, subject to Our approval in accordance with clause 2.
1.7 Unless prior approved by Us, bookings shall not be used by You or Your Organisation(s) to make a personal financial gain or business profit, including but not limited to private hire, leagues, tournaments, sports clinic, trainings and programmes. For the avoidance of doubt, any patron(s) who fail to adhere to this requirement and/or the Conditions of Entry will be denied entry to the Facility and/or removed from the premises by security staff, and Your Booking will be considered void. We reserve the right to take any other action we deem necessary.
1.8 All Ad-hoc Bookings received by Us along with a deposit will remain subject to Our written approval. There is no legally binding agreement between Us unless We have sent You a confirmation in writing.
1.9 We will use Our reasonable endeavours to provisionally hold the date and time for Your Ad-hoc Booking for seven (7) calendar days after Your initial reservation. If We do not receive your signed Quotation within 7 days of Your reservation, Your Booking is presumed cancelled and We may hire that part of Facilities reserved by You on Your chosen date and time to any third party.
1.10 We reserve the right in Our absolute discretion, at any time, to: (a) refuse any application to hire Facilities, (b) refuse admission to You or any person, organisation, (c) revoke any license granted under these terms and conditions with immediate effect. This will mean that You or any person(s) accompanying You will be asked to leave the Facility immediately without any refund.
1.11 Except where stated otherwise, no part or provision of these terms and conditions or the Booking Confirmation gives You or any party accompanying You any exclusive access rights to the Facilities.

2. HIRE CHARGES

2.1 All Online Bookings must be paid in full at the time of booking.
2.2 Unless We agree otherwise, all Ad-Hoc Bookings for hire of the Facilities must be paid for in advance at the time of booking. Your booking will not be confirmed until We have received a signed Quotation and where applicable, a deposit or full payment. In any event, all bookings will be subject to a written confirmation from Us.
2.3 Where You have paid a deposit in connection with Your Ad-hoc booking, the balance will be due no later than fifteen (15) days before the date of the Event, unless stated otherwise on the Quotation.
2.4 If You do not pay the Charges when they are due, without prejudice to any other legal remedies or rights, We may charge You interest (both before and after any judgment) on the amount unpaid at the rate of 4% per annum above OCBC Bank base rate from time to time, until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest).
2.5 The Quotation will outline total Charge in relation to the Hire of Our Facility. The Charge shown on the Quotation is exclusive of GST. GST will be added where applicable.

3. HIRE OF EQUIPMENT, EXTRA FACILITIES AND CATERING SERVICES

3.1 If You request any additional Facilities or Equipment from Us at a later date or after Our confirmation in relation to Your Hire of Our Facility, these will always be subject to availability and additional Charges. Any additional Charges will be payable immediately upon confirmation from Us.
3.2 If You ask Us to arrange for a service to be provided by any third party (without limitation, including catering and sports activities), We will only act as an agent for You. Any resulting contract is between You and the third party providing the service and You shall be entirely responsible for the payment for third party’s fees, costs and expenses. We reserve the right to charge an administration fee of fifteen (15) per cent on the total invoiced value for the goods and services ordered at your request by Us. We will treat the third party as a person visiting You at the Premises.

4. CHECK-IN AND USAGE OF FACILITIES

4.1 You shall not conduct any coaching, league / tournament operation, training, corporate events or business activities (paid or unpaid) within Our Facilities without prior written approval by Us. We reserve the right to stop such activities and cancel the booking without refund in the event of breech.
4.2 In using the facilities, You shall (i) Take care of the premises and equipment of the facility and shall not cause any damage to the same, (ii) ensure that all equipment is returned to its original location; (iii) conduct yourselves appropriately amongst other Patrons and users and not interfere with any other Patron(s)’s use of the Facility.
4.3 You are required to check-in at the Booking Office Counter at least 5 minutes before your booked Time Slot(s) to verify your Booking. If You are late by more than 30 minutes, We will deem Your booking as “no-show” (refer to clause 5.2) and resell Your booked Time Slot(s) to other Patron(s).
4.4 If You booked a discounted Time Slot(s), you are required to show proof of documents (Eg. 11B, Student Pass, PAssion Card, etc.). We reserve the right to forfeit your booking if You are unable to produce the required documents. For the avoidance of doubt, no refund will be provided.

5. AMENDMENTS & CANCELLATION (ONLINE BOOKINGS)

5.1 Amendments must be done seventy-two (72) hours prior the Time Slot(s) originally booked. You are entitled to amend Your online booking once (1) and must be done Yourself online via our website. Should You require assistance to amend Your booking, please write to us at bookings@kovansports.com and We will charge an Administrative Fee of twenty (20) Singapore Dollars per transaction.
5.2 Online Bookings are non-cancellable. Any cancellations will be deemed as “no-show” and no refund will be given to You.

6. AMENDMENTS & CANCELLATION (AD-HOC BOOKINGS)

6.1 You acknowledge that this agreement is for a specific value in relation to the services that will be tailored and provided according to Your specifications. Subject to provisions hereunder, You do not have an automatic right to cancel.
6.2 If You wish to cancel your Booking, You must inform Us as soon as possible, in writing, via sales@kovansports.com. If You wish to cancel the contract before the event, at the discretion of the Sales Manager, You will be immediately liable (unless agreed otherwise in writing) for the following Charges:
- Fourteen (14) or less than fourteen (14) days of the Event: 100% of total Charge;
- Less than one (1) month but greater than fourteen (14) days of the Event: 75% of total Charge;
- Between 1-12 months: 50% of total Charge;
- Over 12 months: deposit only
6.3 If You cancel your Booking within any period specified in paragraph 6.2, You will be responsible for covering any cost associated with the cancellation of any related ancillary contracts, for example, contracts for food and drink, first aid or other vendors that have been booked for the Event.
6.4 For the avoidance of doubt and without prejudice to the foregoing, any change in Event size, Facility or Equipment will be considered a cancellation for all intents and purposes. We reserve the right to transfer Your Event to a Facility more suited to Your needs. We will endeavour to consult You, where possible, if this happens.

7. CANCELLATION BY US

7.1 We are entitled to terminate this agreement forthwith on notice to You if any Charges due and payable under this agreement have not been paid in accordance with the payable dates outlined in the signed Quotation or Invoice.
7.2 We reserve the right to transfer or cancel any bookings up to and on the day of the booking as necessary, If by reasons beyond Our reasonable control, without limitation, due to a fire, tempest, explosion of any kind, failure or neglect on the part of any utility supplier (electricity, gas or water) labour strike, civil commotion, war (or threat thereof), act or threatened act of terrorism, fire or explosion, bad weather or any other event beyond Our control, Our ability to provide the Facilities or Equipment is hindered or prevented. For the avoidance of doubt, except as outlined in this agreement, We shall not be liable to You for any fees, charges or costs that You may have incurred as a consequence of any cancellation(s), suspension, change(s) or replacements in the Facilities and/or Equipment outlined in the Online Booking Confirmation or Signed Quotation and Invoice.
7.3 Any decisions in accordance with this clause 7.2 will be in consultation with the Operations Manager and the Office Manager to determine the suitability of the Facilities on the day/date of the Event / Booking. We will notify You of any cancellation as soon as reasonably practicable in the circumstances, and You acknowledge that this may be on short notice. If We cancel or transfer any Booking, We will either refund the full amount of the Charges relevant to the cancelled Event / Booking including any deposit paid; or offer You the opportunity to hold your Event / amend your Booking on a different day, in which case We will not refund any Charges.
7.4 In any event, Our total liability to You shall not exceed the total Charges payable by You, in respect of any cancellation. Under no circumstances will We be responsible to You for any loss or damage that You suffer as a consequence of Our cancellation, including any ancillary contracts that are cancelled as a consequence, loss of profits, loss of business revenue, damage to Your reputation or any other commitments contingent upon delivery of the Event.

8. LIABILITY

8.1 You are responsible for reading and understanding these T&Cs and such other documents issued by Us which may be applicable, and to understand any accompanying risks, obligations and responsibilities.
8.2 You must ensure that you seek advice from a medical practitioner before participating in any Activity. We and our employees, agents, contractors or instructors will not be liable for any personal injury or death arising from their participation in any Activity.
8.3 By making a booking, or, by entering Our premises, You are deemed to have read, understood, accepted and agreed to be bound by the T&Cs.
8.4 If You do not consent to the T&Cs, You must not use the benefits associated with the booking and/or enter Our premises.
8.5 Your use of the facilities is entirely at your own risk.
8.6 You will not hold Us liable for any personal injury or death arising from Your usage of Our facilities or participation in the Activity or for any loss of or damage to Your property arising from Your participation in any Activities within the premises.
8.7 You and Your visitors are to release, waive, discharge and not to sue the organiser, owners, directors, officials, advertisers, lessees of premise, agents and employees, all for the purposes herein referred to as “Releasees” from all liability for any and all loss or damage, and any claims or demands therefor on account of injury to the person or property or resulting in death arising out of or related to the hiring of our facilities, whether caused by negligence of the releasees or otherwise.
8.8 You further undertake that if, in the course of using Our facilities or participating in an activity, You deliberately or negligently cause any injury (whether fatal or otherwise) to any person(s) or any damage to or loss of any property of any person(s), You shall indemnify Us for any claims or actions taken against Us in relation to the same.
8.9 You shall be liable for any damage to Us or any part thereof or to any fitting, equipment or other property therein. You shall pay for any damage (including any accidental damage) to Us caused by any act or neglect by You, Your employee(s), Your agent(s), Your friend(s) or any person(s) authorised by You to be on the premise.

9. SPONSORSHIP AND MEDIA

9.1 You may not grant sponsorship, television broadcasting or filming rights without Our prior written consent.
9.2 We and any associated parties reserve the right to take photographs or videos during Your activity or part thereof and to use the resulting photography, videos, or recordings for promotional or commercial use. You agree to allow Your likeness to be used by Us and all associated parties without compensation to You. If You prefer that Your likeness not be used, You must notify Us in writing prior to starting Your activity.
9.3 Events with political affiliations are not allowed within Our premises. Communication materials, including online, printed brochures or event banners, should not reflect any political party.

10. CATERING AND EVENT ITEMS

10.1 You may arrange catering and consume Your meal during Your event. You are required to seek prior written approval from Our management. Extra service charges like Facility Fee and Cleaning Fee will be charged to You.
10.2 We also work with Our appointed Caterer. Where You choose to use Our catering arrangements, We act as a Third-Party and are not liable or responsible for any incidents, accidents, damages, foodborne illness or death.
10.3 Consumption of alcohol is strictly prohibited within Our premises.
10.4 Any materials required to facilitate your event, including but not limited to, items like tentages, tables, chairs, speakers, coaches, referees, game accessories, stages, fans and ice boxes, are to be leased from Us and our appointed agents or partners unless otherwise permitted by Our management in writing.

11. PERSONAL PROPERTY AND REMOVAL OF WASTE

11.1 All property belonging to You or Your visitors is brought on to Our premises entirely at Your own risk. We will not be liable or any damage or loss of personal property.
11.2 In any event We found Your lost item, We will not keep any items for longer than one (1) month from the date of report, after which We will dispose of the items.
11.3 Cleaning and sanitization fees will be charged for events and/or activities.

12. BULK POINT MEMBERS

12.1 We provide special privileges to members who purchase Bulk Points. You will be allowed to book Time Slot(s) up to fourteen (14) days in advance.
12.2 Each Bulk Points Package has an expiry date. No refund will be provided to You for Your unused Bulk Points.
12.3 You are required to Check-in at Our Booking Office Counter and Sign on our Bulk Point Card before beginning Your game.
12.4 Bulk Points are non-transferrable. Bulk Point Members are required to be present during Check-in.

13. CODE OF CONDUCT

13.1 You must make sure that You, members of Your party and anyone accompanying You, visiting You in and around the Facilities behave in such a way that they do not cause nuisance or unreasonable disruption to Us, Our members or employees, or to any other visitor to the Facilities.
13.2 You agree that You and the members of Your party will comply with all instructions (signage, announcements or verbal warnings) issued by Us.
13.3 No smoking is allowed within our premises. Eating or drinking is not allowed within the courts.
13.4 During Our peak operation hours, You should seek to make the facility available as soon as possible to those waiting. At the same time, those waiting should be prepared to wait for a reasonable period of time until your booked facility becomes free. Any disagreements should be referred to the Booking Office Counter for mediation. Any decision made by the Booking Office Counter staff will be final.
13.5 We will contact local authorities should any illegal or violent acts are discovered.

14. GENERAL LEGAL INFORMATION

14.1 These terms and conditions along with the General Booking Terms and Conditions and/or additional Booking Invoice constitute the entire agreement between Us in relation to the provision of the Hire of the Facilities.
14.2 If You ask Us to arrange for a service to be provided by any third party, we will only act as an agent for You. Any resulting contract is between You and the third party providing the service(s) and You shall be entirely responsible for the payment of any third party’s fees, costs and expenses. We reserve the right to charge an administration fee of fifteen (15) percent on the total invoiced value for goods and services ordered at Your request by Us. We will treat the third party as a person visiting You at Our Facilities.
14.3 If You have any questions or complaints about the service provided by Us or provision of Our Facilities, please contact Us at via Contact Us Form.
14.4 If You are a business customer: These Terms and Conditions with the General Booking Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore and the parties hereby submit to the exclusive jurisdiction of the Singapore courts. You acknowledge that You have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of Us except which is stated under the Invoice and these terms and conditions.
14.5 If You are a consumer: These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore and any claim relating to any of the Contents shall be exclusively heard by the Singapore Courts.
14.6 Any release, waiver or compromise or any other arrangement of any kind (a release) by Us shall not affect Our rights and remedies as regards any other party nor Our rights and remedies against You in whose favour it is granted or made except to the extent of the express terms of the release and no such release shall have effect unless granted or made in writing.
14.7 The right and remedies in this contract are cumulative and not exclusive of any rights and/or remedies provided by law. These terms and conditions and the Booking Form shall not constitute and shall not be deemed to constitute any relationship of partnership or agency between Us and You and shall not in any way create a lease of the Premises.
14.8 All notices under these terms shall be in writing and may be served by email or post addressed to the other party at the address given in the Member Profile or at such other address as a party shall for the purpose of service of notice under these terms and conditions. Every such notice shall be deemed to have been served, in the case of email on the next working day and in the case of post at the expiration of 3 days after dispatch and in proving service by post it shall be sufficient to show that the same was duly addressed prepaid and posted in the manner provided.
14.9 Saturdays, Sundays and Bank Holidays shall not in any event be treated as days on which service is effected, and service shall be deemed to take place on the next normal business day of the recipient.
14.10 We reserve the right to change or modify any of the terms and conditions contained in the Terms or any policy or guideline, at any time and in Our sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on Our website, and You waive any right You may have to receive specific notice of such changes or modifications.

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